Privacy Policy
Privacy Policy
Last updated: August 6, 2025
This Privacy Policy describes how AVA & MAE London (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from AVA & MAE London (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refers to any user of our Services.
By accessing or using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.
What We Collect and Why
Personal Information You Provide:
- ☑️ Name, address, phone number, email
- ☑️ Order and payment info
- ☑️ Account login details
- ☑️ Any messages or support inquiries
Automatically Collected Data:
We may collect:
- ☑️ Usage data (pages viewed, clicks)
- ☑️ Device/browser info
- ☑️ IP address
- ☑️ Cookies and similar technologies (see Shopify’s Cookie Policy)
Third-Party Sources:
We may receive data from:
- ☑️ Shopify
- ☑️ Payment processors
- ☑️ Marketing partners
- ☑️ Analytics or advertising tools
How We Use Your Information
- ☑️ To process and fulfill your orders
- ☑️ For account creation and management
- ☑️ Customer service and communication
- ☑️ Marketing and promotional content
- ☑️ Detecting fraud and securing our services
- ☑️ Service improvement and personalization
Disclosure of Your Information
We may share your information with:
- ☑️ Service providers (e.g., Shopify, payment processors)
- ☑️ Marketing and business partners
- ☑️ Affiliates and group companies
- ☑️ Legal authorities if required
- ☑️ In business transfers such as mergers or sales
We do not sell your personal data or share sensitive data without your consent.
Cookies and Tracking
We use cookies to:
- ☑️ Operate and improve the Site
- ☑️ Remember your preferences
- ☑️ Analyze user behavior
- ☑️ Serve personalized ads
You can manage or disable cookies in your browser settings.
Children's Privacy
Our services are not intended for children. We do not knowingly collect personal data from anyone under 16.
Security and Data Retention
While no system is 100% secure, we take appropriate measures to protect your data. We retain personal data only as long as necessary for legitimate purposes.
Your Rights
Depending on your location, you may have the right to:
- ☑️ Access or correct your data
- ☑️ Delete your personal information
- ☑️ Withdraw consent
- ☑️ Request data portability
- ☑️ Limit or object to processing
- ☑️ Manage email preferences via unsubscribe link
To exercise your rights, email us at AVA & MAE London
Complaints
If you're unhappy with how we handle your data, contact us at the address below. You may also contact your local data authority.
International Users
We may process your information outside your country, including in the U.S. or Europe, using legal safeguards like Standard Contractual Clauses.