Shipping Policy

Shipping Policy
Last updated: August 6, 2025

 

Processing Times

Please allow 1–3 business days (Monday to Friday) for us to process and ship your order.
All packages are shipped with a tracking number.
An express shipping option is available at checkout.

 

Transit Times

USA

Shipping Method

Delivery Time

Free Shipping

7–14 Business Days

Express Shipping

2–4 Business Days

 

Carriers We Use

  • DPD
  • UPS
  • DHL
  • Royal Mail
  • Evri

 

Order Tracking

You can track your order at:
🔗 Track Your Order 
Use your tracking number or order number for updates.

 

Important Notes

  • Delivery times are estimates and may vary due to customs, weather conditions, or courier delays.
  • Business days exclude weekends and public holidays.
  • All products are shipped from our warehouse in Asia.

 

Customer Service

For any questions or support:
📧 info@avamaelondon.uk 

 

FAQ

Once your order has been dispatched, you’ll receive a confirmation email containing a link to your personal tracking details, allowing you to follow your parcel’s journey at any time.

We’re sorry to hear that you’d like to return your items. For more information about our returns and exchanges, please visit our Returns Policy page.

To start your return, please email us at info@ava-may.com, and our team will be happy to assist you further.

Not entirely convinced? We can make all the promises we like, but the only way to truly know is to experience it for yourself.

That’s why we offer a risk-free 30-day money-back guarantee on every order. If you’re not completely satisfied, simply return your item, and we’ll provide a full refund, no questions asked.

Email Customer Service: info@ava-mae.com

Send us a message, and we’ll get back to you as soon as possible.

Please note that we do not provide customer service via Instagram or Facebook. Kindly contact us by email, as sending multiple emails may result in processing delays. Thank you for your understanding.

Office Hours:


  • Monday – Friday: 09:00 – 20:00